Case Studies

1. Employers Reinsurance Corporation
2. Inacom Corporation
3. Cash Converters
4. U.S. Tsubaki
5. Alliance Data Systems

Recent Clients

A.D. Banker - Overland Park, KS
Project: Sold and trained on use of Pinnacle Learning Processor authoring software.
Alliance Data Systems - Lenexa, KS
Challenge: Create a presentation to introduce employees nationwide to new company employee relation initiatives. A vehicle to explain to employees what to expect from their employer.

Solution: A 3-D multimedia CD-based program that takes the employee on a journey to different portions of the new initiatives. The program was developed using Macromedia Director and Studio Pro by Strata. Click here to download a short example (3.4 mb).
American Indemnity Insurance Group - Galveston, TX
Project: Sold and trained on use on Pinnacle Learning Processor authoring software.
Brimhall Foods Company Incorporated - Nashville, TN
Project: Sold and trained on use of Quest Net+ authoring software.
Cash Converters - Chicago, IL
Challenge: Train new franchisees worldwide on proprietary procedures and techniques.

Solution: A web-based soft skills development course utilizing simulations, case studies, quizzing and tracking. Also host web site. Click here to see a small demo of the program.
Communico Limited - Westport, CT
Project: Created screen saver reinforcing concepts of proprietary training course.
Cook Brothers - Kansas City, MO
Project: Converted paper catalog to indexed CD-ROM.
Dodson Insurance Group - Kansas City, MO
Project: Sold and trained on use of Pinnacle Learning Processor authoring software.
DST Inc. - Kansas City, MO
Challenge: Reduce number of classroom hours required to train new employees on legacy systems.

Solution: A 3-hour Quest Net+ CBT course covering basic concepts with competency testing and tracking.
Employers Reinsurance Corporation - Overland Park, KS
Challenge: To train 4,500+ employees of ERC located around the world on three new enterprise wide software systems that are still being developed. Projected time frame from completion of software to deployment is very short.

Solution: An incrementally developed, but integrated performance support solution. This is a multi-phase project with the first three phases delivered in technology-assisted learning modules (CBT).
  • The first phase (A New Day is Dawning on ERC) is a "gain statement", or "what's in it for me" presentation. This high-level 3-D animation using Studio Pro and Quest Net+ covers the history of ERC, the current system and process problems and what the company decided to do about these problems. Special characters created by Human Dynamics narrate and illustrate throughout the presentation. Every employee of ERC has a CD-ROM containing the presentation. Click here to download a short example (5.4 mb).
  • The second phase is the "Getting Started" module. This interactive CD, created using Quest Net+, allows employees to practice basic system functions in a simulated environment.
  • The third phase includes a series of "process movies" which illustrate and explain the best practices for integrating the new software and global process reengineering efforts. These screen-cam type movies capture the actions and narration of the subject-matter expert using the software and the just-in-time electronic performance support system. Click here to download a short example (1.3 mb).

  • The fourth phase is the just-in-time electronic performance support system (EPSS). This is ERC specific, task-based, context sensitive support that appears on each employee's desktop along side the software. The EPSS, created using Assistware, includes step by step guidelines, field definitions and hyperlinks to other relevant information.
First National Bank of Omaha - Omaha, NE
Project: Sale of and training on Designer's Edge and Quest software.
FlaspohlerRose Quantitative Research - Kansas City, MO
Project: A Learning Processor based course teaching basic research interviewing skills.
Gardner & White - Indianapolis, IN
Project: Sale, training and on-going support of computer-based training initiative using Learning Processor software.
GE Medical Systems - Milwaukee, WI
Project: On site training on Designer's Edge software.
General American Life - St. Louis, MO
Project: Sold and trained on use of Pinnacle Learning Processor authoring software.
H&R Block - Kansas City, MO
Challenge: To train 6,000+ temporary employees on basic mouse training and duties of a receptionist.

Solution: Quest Net+ based technology-assisted learning modules delivered on CD-ROM. Teaches receptionists to properly greet, screen and direct customers to appropriate tax preparers.
Hallmark Cards - Kansas City, MO
Project: Sale of and training on Designer's Edge software.
Hanover Insurance - Worchester, MA
Project: Graphical interface to gather and launch third party DOS-based training programs.
Hoechst Marion Roussel, Clinidata Division - Kansas City, MO
Challenge: To create a high level multi-media presentation salespeople can customize on the spot, depending upon their audience.

Solution: A joint effort with look-and-feel new media using Macromedia Director to deliver a highly interactive presentation on healthcare management giving full control to the presenter.
Immigration and Naturalization Service - Glencoe, GA
Project: Trained on use of Pinnacle Learning Processor authoring software.
Inacom Corporation - Omaha, NE
Challenge: Create nationwide employee orientation program for 200+ new employees per month. Also update current employees on policies and procedures.

Solution: A fast-paced web-based employee orientation program using Macromedia Flash as well as custom developed testing and tracking. Click here to see a small demo of the program.
Insurance Accounting & Systems Association (IASA) - Durham, NC
Project: Conversion of 3 textbooks to CD-ROM adding competency testing and tracking.
International Midas Dealers Association (IMDA) - Kansas City, MO
Project: Creation and maintenance of proprietary database.
MAJEC Interactive Training Systems - Leawood, KS
Challenge: Convert highly successful videotape training series to CBT.

Solution: Creation of 23 CBT courses adding competency testing and student tracking.
Medical Resource Consultants - Belton, MO
Project: Host and maintain web site.
Menniger Foundation - Topeka, KS
Project: Sale of and training on Designer's Edge and Quest software.
Metropolitan Community College Business & Technology Center - Kansas City, MO
Project: Sold and trained on use of Pinnacle Learning Processor authoring software.
Peco Energy - Pottsdown, PA
Project: On site Quest Essentials training.
Raytheon Corporation - Los Angeles, CA
Project: On site training on use of Designer's Edge software.
Robstan Group - Kansas City, MO
Project: Creation and maintenance of proprietary database.
Safety Shorts - LaPorte, TX
Project: Convert 3 industrial safety courses to CBT.
Seminars International - Overland Park, KS
Challenge: Create a CD-ROM product for back-of-the-room sales based on one-day seminar content.

Solution: A cartoon character, Sir Gregory the Grammarian, narrates and teaches a 3-hour grammar and punctuation skills course.
SIA - Scaffold Industry Association - Van Nuys. CA
Challenge: Convert paper-based safety and operation training for specialty scaffold equipment to CBT.

Solution: Design and creation of CD-ROM course with competency questions.
Snorkel Manufacturing - St. Joseph, MO
Challenge: Convert industry leading videotape safety and operation training to CBT deployable at job site.

Solution: Creation of 8 safety courses including competency testing and student tracking that operates on a pen-based laptop in an industrial strength case.
Splash Decoys - Overland Park, KS
Project: Develop informational web site illustrating features and benefits of product.
Sprint Consumer Services Group - Fairway, KS
Challenge: To deliver a database capable of tracking courses, trainees, resources and costs.

Solution: A custom designed database written in FoxPro with an Access user interface deployable over Sprint's intranet.
Sprint PCS - Overland Park, KS
Project: Sale of and training on Designer's Edge and Quest software.
St. Louis Career Education District - St. Louis, MO
Challenge: Add additional job skill training to curriculum.

Solution: Introduction to and sale of Allen Communication's Multimedia Academy program.
Telemedia - Chicago, IL
Project: Creation of industrial training CBT including testing and tracking.
Tenneco Gas - Houston, TX
Project: Sold and trained on use on Pinnacle Learning Processor authoring software.
TERCON Training Resources - Overland Park, KS
Challenge: Convert two team-based video courses to CBT

Solution: Creation of Team Conflict and Peer Coaching CD-ROM's with student testing and tracking.
Torrington Company - Torrington, CT
Project: Conversion of video-based product training to CBT adding competency testing and student tracking.
U.S. Tsubaki - Chicago, IL
Challenge: Replace existing classroom training for Customer Service Representatives with an Intranet deliverable course capable of tracking results. In doing so; reduce the time required by trainers [and students] to meet training objectives; and provide a higher level of consistency in training concepts.

Solution: A highly interactive, fun, and technically, as well as instructionally, sound multimedia presentation delivered to the target audience directly on their desktop. Recipients engage in self paced learning, which presents them with key Customer Service Representatives concepts, and management receives accurate feedback on the learners comprehension. Click here to see sample pages.
UtiliCorp United - Kansas City, MO
Challenge: To train all UtiliCorp employees (4,300+) on new enterprise-wide financial and timekeeping systems (PeopleSoft).

Solution: In collaboration with W. Kay & Associates, an integrated performance support solution including facilitated classroom training, training manuals, job aids, computer-based training (CBT), simulations and a multimedia presentation explaining the need for the new software.
  • The multimedia presentation has been converted to video and sent to all employees. The presentation uses a character named "General Ledger" as narrator. The General, along with another character, gives the history of UtiliCorp and an overview of how these changes affect employees and their jobs.
  • CBT is used to certify super-users prior to their conducting end-user training.
  • Software simulations for each major process in their new system allow end-users to interact with the software in a non-threatening environment
Vision Marketing & Management - Overland Park, KS
Project: Develop and host informational web site describing services offered. Click here to see sample pages.
Visionomics, Inc. - Lee's Summit, MO
Project: 3D graphics created with StudioPro to support this company's primary sales presentations on understanding, measuring and improving organizatinal culture.