Case Studies - U.S. Tsubaki

Challenge: Replace existing classroom training for Customer Service Representatives with an Intranet deliverable course capable of tracking results. In doing so; reduce the time required by trainers [and students] to meet training objectives; and provide a higher level of consistency in training concepts. Solution: A highly interactive, fun, and technically, as well as instructionally, sound multimedia presentation delivered to the target audience directly on their desktop. Recipients engage in self paced learning, which presents them with key Customer Service Representatives concepts, and management receives accurate feedback on the learners comprehension.

Case Studies Gallery - U.S. Tsubaki